Refund policy

• Our goal is 100% customer satisfaction. To ensure our viability as a local business, we must maintain a strict refund policy. However, we strive to work with our customers and create a comfortable buying experience.
• We have a 48-hour return policy, which means you have 2 days after purchasing your item to request a return. We offer in-store credit at full price for returns, or cash-back minus a 25% restocking fee.
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase (a receipt, communication, etc).
• To start a return, you can contact us through any communication channel. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Upgrades and trade-ins
As per our upgrade policy, you may include a refundable item as part of a deal. Please contact us to arrange an exchange.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and find a mutually satisfactory solution.

Exceptions / non-returnable items
Certain types of items cannot be returned normally, like custom work or altered items. In these cases, items can be refunded as per our policy, at market value. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.